Attorneys are probing “dire” working conditions for Meta content moderators stationed in Ghana.
This investigation raises new concerns about the social media giant’s labor practices in Africa.
Lawyers from Agency Seven Seven and Foxglove are examining allegations of inadequate mental health support.
They are also looking into claims of dismissals for workers attempting to unionize.
Carla Olympio of Agency Seven Seven met with affected workers recently. She highlighted the potential for significant psychological injury.
Martha Dark from Foxglove described a “pretty dire” situation. She noted widespread mental health issues including PTSD and suicidal thoughts.
This probe follows similar lawsuits concerning Meta’s former Nairobi content moderation hub.
That previous center, like the current one in Ghana, was operated by a third-party contractor.
The lawyers stated approximately 150 moderators in Accra work for Majorel, a Teleperformance-owned firm contracted by Meta.
Allegations include exposure to severely distressing content without sufficient care.
Concerns also involve shared housing, low base pay, and an “opaque” bonus system.
These factors may incentivize viewing more graphic content.
Neither Meta nor Teleperformance has yet responded to requests for comment on the ongoing investigation.